Our goal is to answer your questions quickly and easily. That's why we've summarized the most frequently asked questions for you on this page.
Since we know that after the purchase you are naturally eagerly awaiting your order
We ship daily. Orders received from Monday to Friday before 12pm are prepared for shipping on the same day - with tracking, of course. The delivery time with DHL within Germany is 2-4 working days . You can find the delivery times outside Germany under the item "Shipping costs".
All orders are shipped from Germany - with tracking, of course. Therefore, no customs duties or import taxes are charged within the EU. However, such charges may arise outside the European Union.
Please note that different regulations apply to customs or import sales tax depending on the country. 100% of these fees go to the customs of the respective recipient country and must be paid by you.
If you refuse to accept the package, the
Fees will still be charged. These will then be deducted from your credit in the event of a return.
Germany
Standard shipping: 2.99 €, free for orders over 50 €
Delivery time: 2 to 5 working days
France
Standard shipping: 5.99 €
Delivery time: 3 to 8 working days
USA
Standard shipping: 8.99 €
Delivery time: 5 to 30 working days
All of our jewelry is made of solid 925 sterling silver and is stamped: the fineness (925) of the silver is stamped into the material to prove its authenticity.
Our mission is sustainable real jewelry with consistent product quality.
That's why we only use high-quality materials - all of our jewelry is made of solid 925 sterling silver. 90% of the silver used in our jewelry is recycled - out of love for nature. If the silver is not recycled, we pay strict attention to the origin of the raw materials. That's why we only use silver from conflict-free countries for our jewelry. This silver is mined in Australia and South America.
We offer two other colors: gold-plated and rose gold-plated. The basic product in both versions is made of solid 925 sterling silver and is gold-plated with high quality. The finish varies depending on the color.
For the gold plating we use 585 (14 carat) and 750 (18 carat) yellow gold or rose gold.
The materials yellow gold and rose gold are alloys made up of fine gold, silver and copper. The ratio of the metals to each other is crucial for the intensity of the gold or rose gold color. The more fine gold there is, the more intense the gold color. The material rose gold has a higher copper content.
The karat number of the gold or rose gold indicates the fineness. 14 karat is 585 gold with a fine gold content of 58.5%. 18 karat is 750 gold with a fine gold content of 75%.
We only use 925 sterling silver. The precious metal silver itself is very suitable for allergy sufferers due to its durability and low reactivity, just like gold. Metals that are mixed into the silver to make it easier to work with and more durable can cause problems. At AnnyOne's we only use 925 sterling silver. This consists of 92.5% silver (hence 925) and 7.5% copper. Our jewelry is therefore completely nickel-free and therefore very suitable for allergy sufferers.
At AnnyOne's we only use high quality materials and coatings to protect our products.
That's why our jewelry will never stain your skin green or dark, as is the case with cheap costume jewelry after a short time.
Real silver jewelry will, however, oxidize (tarnish). This is a completely normal chemical process that is familiar from silver cutlery, for example. However, this is no reason to worry and does not represent a quality defect or a reason for return. To ensure that you can enjoy your jewelry for a long time, we recommend that you follow our tips for jewelry care and cleaning, see below. With simple means, your real jewelry will shine like new.
Our gold-plated and rose gold-plated jewelry is 14-carat or 18-carat gold-plated. This high-quality gold plating ensures that the color remains consistent as long as you follow our care instructions.
It's worth it if you gently clean your favorite pieces of jewelry every month. All you need is lukewarm water, a soft cloth and mild soap. For detailed pieces of jewelry, you can use a soft toothbrush to help clean them. With the silver cleaning cloth or microfiber cloth or the toothbrush, you can clean your jewelry in gentle, circular movements to restore the shine of the precious metal. It is important that your jewelry is completely dry before you put it back in your velvet bag or jewelry box.
For jewelry that is gold or rose gold plated,
you should not use a silver cleaning cloth, silver bath or silver polish
This will damage the delicate finish too much and you run the risk of damaging the gold plating.
Yes, you can bathe and shower with your real jewelry.
However, to ensure you can enjoy your new jewelry for a long time, we recommend that you take it off before exercising, bathing or showering. It is also better to take your jewelry off when doing housework. Cleaning agents can damage the material or accidentally cause scratches.
You should also be careful the next time you visit a thermal spa; real silver reacts with the thermal water and can turn yellow.
Never store your jewelry in the bathroom or other damp places, as moisture can cause discoloration or tarnishing, even in real jewelry.
Your jewelry should be the last thing you put on and the first thing you take off when you go to sleep.
You should remove your jewelry before going to bed at the latest. Avoid contact with cosmetics such as creams and other chemicals such as hairspray, nail polish remover or perfume.
It is a good idea to always store your jewelry in a jewelry box or on a fabric base to avoid scratches.
To prevent your silver jewelry from tarnishing, you should store it in a light- and airtight manner, for example in our high-quality jewelry bags and jewelry boxes. This way, you will be able to enjoy your real jewelry for a long time. If the jewelry does tarnish at some point, you can make it shine again with little effort. Simply follow our tips under "Monthly jewelry cleaning".
chain length
How to determine your chain length:
Tip 1 - Measure your favorite necklace:
Simply measure the length of the opened chain with a ruler or tape measure.
Tip 2 - Measure with a tape:
Step 1: Find a string or thread.
Step 2: Place the thread around your neck and determine your favorite chain length.
Step 3: Mark the point where the thread meets.
Step 4: Measure the length of the thread.
Our standard chain is 45 cm long. A tight-fitting choker is between 36 and 38 cm long. Most of our necklaces have an extension chain and can be extended with it.
bracelet lengths
How to determine your bracelet length:
Tip 1 - Measure your favorite bracelet:
Simply measure the length of the opened bracelet with a ruler or tape measure.
Tip 2 - Measure with a tape:
Step 1: Find a string or thread.
Step 2: Place it tightly around your wrist.
Step 3: Mark the point where the threads meet.
Step 4: Measure the length of the thread.
We recommend choosing a bracelet size that is 1 cm larger than the measured circumference of your wrist.
Our bracelets have a 3 cm long extension chain. This allows the bracelet to be extended for a looser fit.
Earrings:
The ideal size of your earrings depends on various factors. For everyday wear or the office, smaller earrings (2-6 mm) are more subtle. Larger earrings (8-10 mm) are suitable for special occasions or long faces. Your personal style, hair length and comfort also play an important role. Ultimately, your preferences and the occasion determine the right size and shape.
Drop earrings:
In general, the comfortable length is about 4-6 cm. A 7-9 cm drop earring will reach just below the jawline or halfway down the neck.
• The indicated length starts at your piercing and can be up to 18-20 cm.
• The best way to find out which size is best for you: Use a ruler to measure from your piercing (pierced ear hole) to your desired length of drop earring.
Pay easily and securely via PayPal, including PayPal installment payments and PayPal account balance.
Pay with Visa, Mastercard, American Express, Maestro or UnionPay
Pay with Apple Pay or Google Pay
Pay via Klarna. You can choose whether you want to pay for your order immediately, by invoice or in installments by direct debit.
You can return your order to us within 14 days of receiving it. You will be responsible for the direct costs of returning the goods.
We ask you not to place any selection orders, as this will avoid unnecessary packaging and shipping routes. Sustainability is also very important to us here. You are welcome to contact us before purchasing to clarify any questions you may have about our products in advance. Thank you very much ♡
Important: Jewelry can only be returned if it has not already been worn. The jewelry must also be returned in its original packaging and repackaged in the same way as it was originally sent.
Chains must be unknotted, closed and securely reattached to the insert so that they cannot become knotted during transport.
After receiving your return, we will send you a confirmation by email. The refund will be made using the same payment method as your order. Depending on the payment method, it may take a few days after receiving your return until your payment is refunded. It is usually around 5 working days.
You ordered the wrong size and now want your piece of jewelry in a different size? Unfortunately, a direct exchange is currently not possible for technical reasons. In this case, you can return the product within 14 days at your own expense and reorder it in the correct size. If you are unsure of which size you need, take a look at our tips for determining the right jewelry size in the FAQ. There we will help you find the right size. If you have any questions, please feel free to contact us at any time.
