Our goal is to answer your questions quickly and easily. That's why we've summarized the most frequently asked questions about shipping and delivery for you on this page.

Free shipping to Germany

Within Germany we offer you free shipping with DHL GoGreen including shipment tracking - for orders over 50 €.

shipping process

We ship all our orders from Germany with DHL GoGreen including tracking. You can find more information about DHL GoGreen here. We ship to Germany and the European Union.

Because we know that you are eagerly waiting for your order after you have made your purchase, we ship daily. Orders received Monday to Friday before 12pm are prepared for shipping on the same day - with tracking, of course. The delivery time with DHL within Germany is 2-4 working days . You can find the delivery times outside Germany under the "Shipping costs" section.

Please note that unexpected delays may occasionally occur with the parcel service provider. However, we have no control over this and cannot accept responsibility for longer waiting times.

shipping notification

As soon as your order starts its journey, you will receive an email with further information, including the tracking link.
We will also send you a separate email about the tree donation we made on your behalf as soon as it is dispatched . You will also receive an email from tree-nation via which you can accept your personal tree gift.

We will plant the tree even if you do not open the email. Because we want to do something good for the environment with every product we sell.
do 😊

shipping costs

Germany

Standard shipping: 2.99 €, free for orders over 50 €
Delivery time: 2 to 5 working days

France

Standard shipping: 5.99 €
Delivery time: 3 to 8 working days

USA

Standard shipping: 8.99 €
Delivery time: 5 to 30 working days

Shipping & Delivery

shipping process

Since we know that after the purchase you are naturally eagerly awaiting your order
We ship daily. Orders received from Monday to Friday before 1 p.m. are shipped the same day - with tracking, of course. The delivery time with DHL within Germany is 2-4 working days . You can find the delivery times outside Germany under the item "Shipping costs".

Shipping outside Germany - Customs and other fees

All orders are shipped from Germany - with tracking, of course. Therefore, no customs duties or import taxes are charged within the EU. However, such charges may arise outside the European Union.

Please note that different regulations apply to customs or import sales tax depending on the country. 100% of these fees go to the customs of the respective recipient country and must be paid by you.

If you refuse to accept the package, the
Fees will still be charged. These will then be deducted from your credit in the event of a return.

shipping costs

Germany

Standard shipping: 2.99 €, free for orders over 50 €
Delivery time: 2 to 5 working days

France

Standard shipping: 5.99 €
Delivery time: 3 to 8 working days

USA

Standard shipping: 8.99 €
Delivery time: 5 to 30 working days

return

14-day return policy

You can return your order to us within 14 days of receiving it. You will be responsible for the direct costs of returning the goods.

selection orders

We ask you not to place any selection orders, as this will avoid unnecessary packaging and shipping routes. Sustainability is also very important to us here. You are welcome to contact us before purchasing to clarify any questions you may have about our products in advance. Thank you very much ♡

Conditions for return

Important: Jewelry can only be returned if it has not already been worn. The jewelry must also be returned in its original packaging and repackaged in the same way as it was originally sent.

Chains must be unknotted, closed and securely reattached to the insert so that they cannot become knotted during transport.

How and when will I get my money back?

After receiving your return, we will send you a confirmation by email. The refund will be made using the same payment method as your order. Depending on the payment method, it may take a few days after receiving your return until your payment is refunded. It is usually around 5 working days.

Can I exchange my jewelry?

You ordered the wrong size and now want your piece of jewelry in a different size? Unfortunately, a direct exchange is currently not possible for technical reasons. In this case, you can return the product within 14 days at your own expense and reorder it in the correct size. If you are unsure of which size you need, take a look at our tips for determining the right jewelry size in the FAQ. There we will help you find the right size. If you have any questions, please feel free to contact us at any time.